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Frequently Asked Questions – Auto Glass Direct

Frequently Asked Questions


Does my windshield really support the roof in event of a rollover? Yes, up to 60% in a roll over and up to 45% in a front or side impact. The installation technique and type of adhesive does matter. We use only OEM Quality Fast Drive Away Urethane with all of our installations. Normal job time is around 2 hours from the time we arrive until you can drive the vehicle. In the event there is rust in the area of the bond line, these times may increase due to special primers which must be used.

How soon can you get to me to replace or repair my car? Usually within the same day or next morning.

Does my windshield have a warranty? Yes, lifetime warranty against defects in glass and workmanship for as long as you own or lease your vehicle.

How long until I can wash my vehicle? We recommend waiting 24hrs before taking your vehicle through a car wash due to the pressure and the new moldings which may have been installed on your vehicle at the time of service.

Chip repair or replace? Many times we can repair a windshield for a fraction of the cost of replacement. Usually a crack no longer than the size of a credit card can be repaired in about 20 to 30 minutes.

Is there a warranty on chip repairs? Yes, if for any reason the fixed repair breaks we will credit what you paid for the repair towards a replacement. for as long as you own or lease the vehicle.

 What if I cancel my appointment? Will i be charged? Absolutely not. Just let us know when you can reschedule.


If you don’t see your question answered, feel free to shoot us an e-mail.